Ordering & photo privacy
Know what happens to your custom design before and after you order.
Delivery & production
Production and delivery timing will be confirmed after we review your design.
The delivery fee is shown in your checkout total. Pickup has no delivery fee.
Changes, cancellations & product concerns
For a problem with your custom product, contact us with your order number. Unpaid orders can be changed or cancelled online within 24 hours before production starts. Paid cancellations require the manager to review the refund. Positioned print designs cannot be replaced online after ordering; contact us before production.
Returns after delivery
Request a return from My orders within seven days of delivery or collection, starting when the order is marked Completed. Only an item not as described or a major printing mistake is eligible. Change of mind, personal preferences and errors in your approved photo, text or placement are not accepted. Explain the affected item and attach one to three clear proof photos. All requests require manager review; wait for approval and return instructions before sending the item back. Approval does not automatically issue a refund.
Your approved design
Review the photo, placement, crop and printable shape before placing your order. Your approval date is saved with the submitted design. Low-resolution pictures may produce less detail in print.
Uploaded photo retention
Customer photos and print renders are used to prepare and manage your order. They are scheduled for deletion seven days after completion, or one day after cancellation. When a return is requested, proof photos and remaining order designs are kept during review and scheduled for deletion 30 days after the decision. Unattached uploads are removed after one day. Deletion runs through scheduled cleanup and may occur after the scheduled time.
Photos on this device
Your unsubmitted bag and designs are saved in this browser. You can clear them from My account; signing out also clears them. On a shared device, sign out when finished.
Account & order records
Your contact information, orders, payments and design approval dates are stored to manage your purchases and business records. Deleting a photo does not delete the associated order. Contact QustomSouq for questions about your information.